The Red Arrow Trading office hours for enquiries:

Normal Opening Hours:

Monday – Thursday: 07:00 – 19:00 | Friday : 07:00 – 17:00 | Saturday and Sunday : Closed

If you have an account with us, you can order your goods by calling 0800 195 0006.

If you don’t have an account, you will need to register with us in order to open one, please call 0800 195 0006 to open an account.

As well as ordering via telephone, you can email an order through to our Sales Office on the following: Email: sales@redarrowtrading.com.

For other enquiries visit our Contact Us Page: Contact Us | Call Today | Help | Red Arrow Supplies.

We offer a FREE next working day delivery service on mainland UK orders on goods ordered before 6pm with a total value of £195 or over. For full breakdown of costs, see the next tab below.

Goods which are no longer required or have been wrongly ordered by you will not be accepted back without prior written authorisation from our Customer Services Department with a valid Goods Return Number and such Goods must be in a re saleable condition (in our reasonable and proper opinion) i.e. current stock, unopened and with no additional markings on the box other than original. You are required to send a debit note detailing why the Goods are to be returned to our Customer Services Department. On receipt of a debit note, our Customer Services Department will send a returns note to you via email or fax as authorisation to proceed.

You are responsible for returning the Goods via your own carrier to us and any costs associated with this.

With the exception of faulty/damaged all returns will incur a minimum 30% handling charge.

If the Goods that we supply to you are lost, damaged in transit or short supplied or supplied incorrectly, you must inform us in writing within 24 hours from receipt. No claim will be valid if a P.O.A is signed and received in good condition.

If our warranty below has been provided to you in respect of any Goods and those Goods are found to be faulty, we will either replace the Goods or refund to you the cost of the Goods in full. You are required to send a debit note detailing why the Goods are to be returned to our Customer Services Department. On receipt of a debit note, our Customer Services Department will send a returns note to you via email or fax as authorisation to proceed. We reserve the right to refuse to replace the Goods or refund to you the cost of the Goods in full if the Goods are found not (in our reasonable and proper opinion) to be faulty on inspection by us when we receive them. Goods that are subsequently found to be in good working order will be notified to you as such and can be collected from our premises or returned at your cost. Goods held by us will be held for a period of no more than 28 days by which time if they have not been collected will be deemed as unwanted and destroyed/recycled accordingly by ourselves without credit.

Risk in any Goods returned to us shall remain with you unless and until they are received by us.

Read or download our Terms and Conditions at: Terms & Conditions | Red Arrow Supplies.

Our warranty is provided in respect of the Goods being used in conformity with the stated product and usage specifications. Products must be professionally installed and placed in service according to the installation instructions. The temperature, environmental and voltage limits must be adhered to and not exceeded. Should products fail within the specified warranty, we will replace the Goods by way of the process detailed below, provided that to our reasonable satisfaction they are damaged or defective due to faulty materials, workmanship or design. If our warranty is provided in respect of the Goods, we will supply to you and charge for advance replacements and then credit the defective or faulty Goods on receipt of the Goods back to our warehouse, or as agreed in advance by the Red Arrow team.

Our warranty will not apply in the following circumstances:

• if the Goods have been repaired of altered, misused, incorrectly or inappropriately installed, maintained or stored.
• if the defect has been notified to us after the expiration of our warranty in respect of the Goods

Read or download our Terms and Conditions at: Terms & Conditions | Red Arrow Supplies.